Delivery & Returns
Our wool comes from Subalpino, a family run Italian wool mill from Biella in Italy. It manufactures our winter season wool. Biella's position at the foothills of the Alps makes the surrounding region ideal pastureland for sheep. Our friends from Subalpino told us about Andrea. As a teenager he felt city life and a career was not for him. Instead, he followed his dream and decided to become an independent shepherd. His herds now rise to the mountain pastures in summer and occupy the fields of the plains in winter around the Subalpino factory.
So we are proud to offer you our zero miles wool: fully traceable and here to stay. The inside is layered with MEIDA, a modern high performance padding and windbreaker, designed to enhance the insulation performance of outerwear and sportswear. The insulation padding maintains a total breathability while protecting against wind and water.
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We offer free worldwide shipping on all orders over €250. It usually takes up to two business days for the garments to be dispatched from our warehouse, and 2-5 working days (depending on location) for you to receive them. We do our best to dispatch the goods to you as fast as possible, but slight delays can occur during holidays or seasonal sales. You will get an e-mail with the tracking number once your order is dispatched.
We hope you’ll love your new Delikatessen garments, but if something isn’t quite right, you always have 14 days to send the items back to us. Returns are always free.
We will issue a full refund for all items that are returned clean, unworn and with their original labels. The refund will be processed within 7 days after we receive your returned items at our warehouse.
If you want to return or exchange an item, please drop us a line at firstname.lastname@example.org.
The address for returns is:
Turbot BV at Lancer Fashion
Ul. Kilińskiego 22M
27-400 Ostrowiec Swietokrzyski