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privacy policy and cookies

INTRODUCTION

The enclosed statement regarding customers, suppliers and other business partners pertains to how Delikatessen, trade brand of TURBOT BV (‘the Company”) respects these groups’ concerns about privacy. This privacy statement applies to all entities, including Delikatessen, of TURBOT BV and is maintained by TURBOT BV Head Quarters Netherlands, Rijnstraat 126-1, 1079 HP, Amsterdam. This privacy statement does not address applicants and employees.

This privacy statement can change from time to time and the most current statement is regularly published on the Delikatessen website. If DELIKATESSEN processes major changes to this policy the customer, supplier or business partner will be kept informed by a notification on our website.

The purpose of this privacy statement is to inform individuals on how the Company securely collects and processes data so that privacy is maintained. DELIKATESSEN respects and protects privacy in accordance with the European General Data Protection Regulation (GDPR) and other applicable laws. Further explanation is given here within on what kinds of personal data DELIKATESSEN processes, the purpose of processing and how the Company may share personal data with third parties.

WHAT DATA IS BEING COLLECTED?

DELIKATESSEN may process the below data for the purposes as described below:
– Name, address
– Email address, telephone number
– Data of birth and age
– Gender
– Location
– Bank account number, credit card details
– Clothing sizes
– IP address, Browser ID
– Behavior on site

This list is not exhaustive and DELIKATESSEN may collect and process data that is useful for its services. Not all data above is collected and processed for every customer, supplier and business partners. Often the data is limited to only a few of the above details. The data collected is dependent upon the purpose of processing.

The Company does not collect and process sensitive data such as ethnic and racial origins, political opinions, religious beliefs, trade union memberships, physical or mental health conditions, genetic or biometric details or sexual preferences. DELIKATESSEN may use sensitive data such as bank account number. Also, DELIKATESSEN may combine received data points in order to develop a profile useful in sending personalized offers and advertisements. DELIKATESSEN is aware of the sensitivity and impact on individual privacy and has taken appropriate actions to handle all data carefully.

HOW DOES DELIKATESSEN COLLECT DATA?

DELIKATESSEN may collect data for the use of products and services. This data may be directly collected or from individuals or from his/her devices. For example, the Company may collect data from or about the individual through the Company’s website, social media pages, customer service email messages upon sign up for Company newsletters and personalized offers, upon purchase of DELIKATESSEN product or when individuals register for an account. When individuals purchase a product from DELIKATESSEN, the Company may collect his/her registration information, status of order and purchase history. DELIKATESSEN may collect information about the individual from other sources such as public databases, third party processors or social media.

4.1 Personal data directly collected from customer, supplier and business partner.

DELIKATESSEN collects and processes personal data sourced directly from the customer, supplier or other business partners. These parties have made the choice to provide this data to DELIKATESSEN. For example, when parties provide email addresses in order to receive a digital receipt or to conduct business with DELIKATESSEN.

4.2 Personal data not obtained directly from customer, supplier and business partner.

Besides the above, DELIKATESSEN may collect personal data from these groups, obtained via third parties, as part of the service the Company provides or in connection with legal requirements that are applicable to the Company. List of third parties DELIKATESSEN share their data with are, but is not limited to: Freshmail, DHL, DPD, Facebook, Instagram, Molie, Woocommerce,

HOW DOES DELIKATESSEN USE THIS DATA?

DELIKATESSEN mainly uses this personal data based upon a contractual obligation, legal obligation, consent or legitimate interest.

DELIKATESSEN will process data that is necessary for the performance of a contract with suppliers and other business partners. DELIKATESSEN also processes data under the lawful basis of a legal obligation. Based upon legal obligation, the Company may store specific financial data for a period of time to meet requirements set by national tax authorities. DELIKATESSEN may also process your data for the purpose of a legitimate business interest such as to strengthen our relationship with these parties. The Company may provide these parties with communications regarding its services that it thinks might interest the parties. The Company takes into consideration the balance between privacy impacts and the Company’s legitimate business interest. DELIKATESSEN may process personal data when consented to do so. For example, the Company may lawfully ask these parties for consent to set up a profile in order to send personalized offers. The Company also asks permission to place a cookie on devices in order for the Company to set up profiles and place ads. When DELIKATESSEN processes data based on these legal grounds, these parties have the right to object, restrict, erase, access and ask data portability.

WHY DOES DELIKATESSEN PROCESS THIS DATA?

  1. To respond to questions, when contacted;
    When an individual wants to get in contact with DELIKATESSEN, the Company will use this data to reply on the request or question. DELIKATESSEN may process your name, email address and correspondence with DELIKATESSEN. DELIKATESSEN processes this data based on the individual’s consent when he/she provided the data.
  2. To complete orders and when an account is registered;
    DELIKATESSEN asks to fill in personal information when an individual wants to complete an order and/or registers for an account. Some of this information is required: title, first name, last name, address, email, password. The information required for a purchase is based on a contractual obligation and to inform the individual about the status of the order. In order to complete a purchase DELIKATESSEN may use data for processing payment, delivery, status updates and other communication such as, notification of the delivery status or sending information. Information DELIKATESSEN may process is name, gender, contact details, email address, purchase history, bank account details. Personal information and order history are saved on a secure server.
  3. For development and improvement of products and services;
    For the legitimate interest to develop and improve products and services, DELIKATESSEN may collect and process personal data. Based on analysis of customers’ behavior DELIKATESSEN can modify its products and services. This customer behavior is based on visitor statistics and how often visitors have clicked on website pages and the items purchased. DELIKATESSEN may use third parties such as google analytics to analyze the visitor behavior in order to improve its services. DELIKATESSEN may share personal data with third parties who provide DELIKATESSEN with web hosting, analysis, payments and other similar services. The personal data DELIKATESSEN may use are contact details, email address, payment information, correspondence and technical data from the individual’s devices such as IP-address, Browser ID and the pages the individual visited on the DELIKATESSEN website.
  4. To comply with law and regulations;
    DELIKATESSEN shall comply with laws and regulations and therefore personal data could be required to comply, for example for legal obligations such as tax purposes. Personal data DELIKATESSEN may process are name and contact details.
  5. To deliver greater website functionality;
    DELIKATESSEN may process technical data if an individual uses DELIKATESSEN’s website. This technical data is used for managing and improving the websites. If an individual chooses to enter location and preferences the Company processes this data in order to save this for the next visit. DELIKATESSEN uses cookies on their website in order to make sure a visit is easy to access and use. Read more about cookies in the cookie policy here below. DELIKATESSEN may process the data that is entered by the individual on our website which is linked to IP address and Browser ID.
  6. To connect with parties through social media;
    DELIKATESSEN makes use of social media accounts such as LinkedIn, Instagram and Facebook. The Company processes data based on consent. If an individual contacts DELIKATESSEN through one of the mediums the data is used in order to reply on these messages. If an individual connects through a social media account with DELIKATESSEN, the Company may share data with the provider of this account. The information DELIKATESSEN shares is governed by the social media provider Privacy Policy. Personal data DELIKATESSEN may process are name and email address and the data used in your message. If an individual clicks on one of the icons on the website the individual will be linked through to these third party website. If an individual enters these websites these third parties may be able to place a cookie on the same device. Read more about cookies in the cookie policy.
  7. For assessment or acceptance of customers, suppliers and other business partners;
    When a customer orders at or supplier or business partner works with DELIKATESSEN, the Company may process personal data to assess the identity and screening based on a contractual obligation. DELIKATESSEN may process contact details, name, address, email address and bank account information.
  8. For executing (contractual) agreements;
    DELIKATESSEN may process data when a customer purchases items on the website. The data DELIKATESSEN processes is based on the transaction such as name, shipping information, bank account details, consent for personalized offers and terms and conditions. DELIKATESSEN works with suppliers and other business partners wherefore the Company processes data for invoices, payment information and delivery information. DELIKATESSEN processes data such as name, address, email address, telephone number, order history and bank account number. DELIKATESSEN processes this data based on a performance of a contract.
  9. To show personalised advertisements;
    DELIKATESSEN may send personalized offers if the individual has given consent. An individual can sign up for the DELIKATESSEN newsletter and personalized offers by submitting an e-mail address in the newsletter and personalized offer module found at the bottom of any page on this site. DELIKATESSEN does not send newsletters and personalized offers to customers or registered visitors unless the individual has given consent for the newsletter and personalized offers specifically. All newsletters and personalized offers contain an opt-out link in case the individual wishes to unsubscribe from receiving further newsletters and personalized offers at any time. Personalized offers are send to an email address which could contain advertisements that might interest the individual based on purchase history and online behavior such as an abandoned shopping cart.

Personal data DELIKATESSEN process for sending out personalized offers are data the individuals shared actively with DELIKATESSEN such as name, email address and purchase history and data DELIKATESSEN obtained based on the individual’s interaction with the website. DELIKATESSEN may use IP address and Browser ID to track your behavior on our website if you have given consent for accepting cookies.

If an individual does not want to receive these emails anymore the individual is able to withdraw consent at any time or able to unsubscribe from these newsletters and personalized offers via marketing email received.

TO WHOM DOES DELIKATESSEN SHARE PERSONAL DATA?

DELIKATESSEN may process data to other companies outside of the European Economic Area. If DELIKATESSEN processes data with a country that does not ensure an adequate level of protection of data, DELIKATESSEN ensures appropriate safeguards are in place such as standard contractual clauses from the European Commission or the US Privacy Shield.

DELIKATESSEN has data processing agreements with third parties to ensure that data is applied with the same level of security and confidentiality as by DELIKATESSEN. DELIKATESSEN has data processing agreements with third parties which defines the rights and obligations regarding GDPR. DELIKATESSEN decides for which purposes the third party can process data and the third party is obliged to comply with these instructions from DELIKATESSEN.

HOW LONG WILL WE STORE YOUR PERSONAL DATA?

DELIKATESSEN shall store data no longer than necessary. DELIKATESSEN will only store the data in line with legal retention periods and based on lawfulness of processing.

DELIKATESSEN may store personal data to fulfil the legal grounds of a contractual obligation, legal obligation and to prepare, defense or exercise legal claims and in general where DELIKATESSEN has a legitimate interest to doing so. DELIKATESSEN may also store data which is given through consent.

MINORS

Under the age of sixteen (16) DELIKATESSEN requests to make a reasonable effort to verify that a parent or guardian has provided the appropriate consent.

WHAT ARE YOUR RIGHTS?

The individual has the ability to request access, restriction, portability, erasure, rectification and file a complaint by contacting info@delikatessen.jp.

If the individual would like to file a complaint, the Company asks that the employee sends an email to info@delikatessen.jp. Please note that you can file a complaint at the Dutch Authority.

The individual has the following rights:
– Right to access the personal data DELIKATESSEN holds at any time.
– Right to ask DELIKATESSEN to correct his or her personal data that is incorrect and to complete incomplete information DELIKATESSEN holds about he or she.
– Right to be forgotten and to object and ask DELIKATESSEN to delete personal data if DELIKATESSEN has no legal or regulatory obligation to keep this data.
– Right to restrict personal data.
– Right to ask DELIKATESSEN to provide the employee with a copy of his/her personal data that DELIKATESSEN holds.
– Right to file a complaint with DELIKATESSEN or with the Supervisory Authority.

DELIKATESSEN shall communicate rectification or erasure of your personal data with third parties unless it proves impossible or involve disproportionate effort. DELIKATESSEN shall inform the individual of the third parties should this matter occur.

When the individual exercises a request please elaborate on the personal data DELIKATESSEN may process about you by giving DELIKATESSEN more background of the personal data. For restriction specify the request to a specific department, process, team, incident or service. Try to include timeframes, names, dates, type of processing and documents to enable DELIKATESSEN to process the request as soon as possible. DELIKATESSEN will respond to the request within one month of receipt.

COOKIES, PROFILING AND WITHDRAW CONSENT

DELIKATESSEN may send personalized offers based on account and/or website behaviour. DELIKATESSEN only send out personalized offers if its consented to receive these offers.

DELIKATESSEN uses cookies on its website such as functional, analytical and tracking cookies. DELIKATESSEN uses these cookies to make the shopping experience more personal. DELIKATESSEN shall only place a tracking cookie if explicit consent is given on the website. DELIKATESSEN and third parties are then able to monitor its behaviour and can modify advertisements based on interests.

Parties have the right to withdraw consent at any time to unsubscribe from personalized offers via marketing emails. To withdraw consent for tracking and other cookies can be done in the cookie banner. Under ‘preferences’ the cookie settings can be adjusted.

HOW SHALL WE PROTECT YOUR PERSONAL DATA?

DELIKATESSEN has taken appropriate and reasonable organizational and technical security measures in order to ensure the safety of your personal data in its systems. DELIKATESSEN shall not process data to third parties unless the Company has a legal ground to do so, for example consent is given or if it is required by law.

Additionally, employees at DELIKATESSEN are trained to ensure they handle all personal data with care and strict confidentiality. For staff, personnel access rights have been specified to serve the applicable legitimate purposes required for the individual to perform his or her duties.

LINKS AND CONTACT DETAILS

DELIKATESSEN is not responsible for collection and processing of other organizations. This Privacy statement does not address personal data of any third party operating that is linked to DELIKATESSEN.

For questions or a request please contact customer service:
Email address: info@delikatessen.jp

COOKIE POLICY

  1. ABOUT COOKIES

Cookies are pieces of information that the Delikatessen website sends to a computer while the individual is browsing the Delikatessen website. Cookies work in combination with content within the website itself, to capture and remember information. For instance, cookies are used to remember and process the items in a shopping cart. Cookies may be a session cookie or a persistent cookie which indicates how long the cookie will stay on a device. A persistent cookie is stored on a device for a longer period of time unless this is deleted by the individual before the expiry date. A session cookie will be deleted when an individual end the browser session of Delikatessen website. These cookies help Delikatessen to collect data such as language preferences, webpages visited, time spent on the Delikatessen website and other web traffic data. Delikatessen uses this data to improve services, analyse the activities and to personalize the individuals experience. Cookies may allow Delikatessen to analyse which personalized offers may interest the individual and how the individual interacts with other offers and to understand the use of the individual on other websites.

  1. INFORMATION COLLECTED

The information Delikatessen obtained from the use of cookies will not usually contain the individuals’ personal data. Delikatessen may obtain information about your computer or any other electronic device which is used to access our website, such as IP address, browser ID and /or other internet log information.

In certain circumstances Delikatessen may also collect personal information about the individual but only where the individual voluntarily provides it (e.g. sign up for personalized offers) or where a customer purchase goods or services from Delikatessen.

  1. CONSENT FOR COOKIES

In most cases Delikatessen will need consent to use cookies on this website. The exceptions are where the cookie is essential for Delikatessen to provide a service that is requested, or essential to the inherent functionality of the website (e.g. to enables to store items in a shopping basket and/or to use our check-out process). If the individual uses the Delikatessen website and consented for using marketing cookies the individual allows Delikatessen the use of cookies for the purpose described in this website cookie policy and our website privacy policy.

  1. TYPE OF COOKIES

There are generally three categories of cookies: ‘Functional’, ‘Analytical’, ‘Marketing’. Delikatessen uses all three categories of cookies. The individual can find out more about these cookies below.

  1. Functional cookies.

These cookies are essential, as they help make the website usable by enabling functions such as for the individual to move around the website. These cookies are required to let the website function. These cookies allow Delikatessen to remember preferences like preferred language. The data Delikatessen collects is anonymised and therefore Delikatessen cannot identify the individual and these are not used to track the browsing activity on other sites or services.

Purposes:

  1. Cookies who direct the individual to the website channel that is most suitable for the device (mobile/desktop);
  2. Cookie that ensures no cookie is placed for tracking without consent;
  3. Cookie that remembers wish lists;
  4. Cookie that enables the individual to travel through the website and will stay connected to the right web server.
  5. Keep track of the items stored in the shopping basket;
  6. Remember information the individual fills in during purchase process;
  7. Remember preferences such as location, language;
  8. Reading out browser settings to be able to display our website optimally on your screen;
  9. Detecting abuse of our website and services, for example by registering a number of failed log-in attempts;
  10. Offering the possibility to save log-in data so that the individual does not have to enter it every time;
  11. Making it possible to respond to our website.
  12. Analytical cookies.

These cookies allow Delikatessen to monitor the performance of our website and helps Delikatessen to understand how the individual interacts with our website. These cookies may be used to allow Delikatessen to know that the individual has logged in so that Delikatessen can serve fresher content than a user who has never logged in. Delikatessen uses analytical services such as google analytics to collect data to analyse trends. The information Delikatessen collects is done without identifying the individual.

Purposes:

  1. Cookies to identify trends and perform analysis on how to improve the website (such as google analytics);
  2. For Google analytics Delikatessen has anonymized IP addresses, has signed a Data Processing agreement and does not share personal data with third parties.
  3. To analyse and identify patterns
  4. To analyse if changes are improvements
  5. Internal search button on webpage which direct the individual to the right product page
  6. Keep track on clicks on our website for Delikatessen to analyse where the most relevant information should be

 

  1. Marketing Cookies.

Delikatessen uses cookies for marketing purposes such as targeting and social media advertising. Social cookies are cookies places on social media for personalized advertisement. Marketing cookies are used for Delikatessen to analyse the behaviour to send out personalized offers and set up profiles. These cookies have the purpose of tracking the individual across websites and to display advertisements that might interest the individual based on their browser behaviour. When consent is given for Delikatessen to place these cookies, Delikatessen can send personalized offers (if this includes consent for receiving personalized offers in store or webstore) and offers via partners sites on social media.

Third parties may have the ability to place social cookies on the website of Delikatessen and Delikatessen may be able to place social cookies on the website and third-party website. Our advertising partners or other third-party partners may use these types of cookies to deliver advertising that is relevant to the interests of individuals. These cookies can remember that a device has visited a site and may also be able to track the device’s browsing activity on other sites or services other than Delikatessen. This information may be shared with organizations outside Delikatessen, such as advertisers and/or advertising networks to deliver the advertising. Based on the information Delikatessen collects Delikatessen is able to send more specialized offers and is able to advertise on the website and that of third parties based on the interests of the individual. The information Delikatessen collects is purchase behaviour, which advertisements the individual has seen, how often the individual has seen them and whether the individual buys a product.

On some pages of our website the individual may see advertisements / cookies that are not related to Delikatessen. When, for example the individual visits Facebook this third party may set their own cookie on the device of the individual and is then able to use our website to set this cookie. Delikatessen does not have control of the use of these third-party cookies and is not able to access these cookies. Cookies can only be accessed by the party who originally set them. Please check the third-party websites for more information about these cookies. Our third parties are:
Facebook

Purposes:

Marketing/ Social

  1. Cookie that combines shopping behaviour and when consent is given for newsletters and personalized offers to send personalized offers that might interest the individual;
  2. Cookie which keeps track on the pages that are visited on our website in order for partner websites to show relevant advertisement.
  3. Google analytics which measures how the individual uses our website in order for us to help the individual choose the product that best suits the individual. Also, to show offers that might be interesting for the individual.
  4. Cookie which sees what products are have viewed on our website in order for third parties to offer relevant advertisements.
  5. To advertise based on the interests of an individual on our website and that of third parties.

 

  1. HOW LONG WILL COOKIES STAY ON MY DEVICE?

The length of time a cookie will stay on a computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on a device until the individual stops browsing. Persistent cookies stay on a computer or mobile device until they expire or are deleted.

  1. HOW TO CONTROL AND DELETE COOKIES

If an individual wants to delete any cookies that are already on the computer, please refer to the help and support section on the internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that Delikatessen online services cannot always control third-party cookies stored on the machine from our online services and that setting the individual’s cookie preferences with Delikatessen will not stop those third-party cookies from being stored on the machine. Therefore the individual must manage these cookies directly with the relevant third party. Please see the ‘Type of Cookies’ section for more information.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting the Delikatessen cookies or disabling future cookies the individual may not be able to access certain areas or features of the Delikatessen site.

  1. DATA SUBJECT RIGHTS

An individual has the ability to request access, restriction, portability, erasure, rectification of your personal data and file a complaint regarding their data subject rights by sending an email to info@delikatessen.jp. Please make sure the request is specified and provide evidence that it concerns your personal data. Delikatessen shall respond to the individual within one month of receipt.

An individual has the following rights:
– The right to access the personal data Delikatessen holds at any time.
– The right to ask Delikatessen to correct the personal data that is incorrect and to complete incomplete information Delikatessen holds about you.
– The right to be forgotten and to object and ask Delikatessen to delete personal data if Delikatessen has no legal or regulatory obligation to keep personal data.
– The right to restrict personal data.
– The right to ask Delikatessen to provide a copy of the personal data that Delikatessen holds about you.
– The right to file a complaint with Delikatessen or with the Dutch Supervisory Authority.

It may be possible that Delikatessen shall keep personal data for archiving purposes for exercising the rights and freedom of expression and information, based on a legal obligation, the performance of a task carried out in the public interest or in the exercise of official authority reasons, for reasons of public interest in the area of public health, for archiving purposes in the public interest of scientific, historical research purposes or statistical purposes or for establishment, exercises or defense of legal claims.

Delikatessen shall communicate rectification or erasure of the personal data with third parties unless it proves impossible or involve disproportionate effort. Delikatessen shall inform the individual about the third parties.

  1. CHANGES / UPDATES

This cookie policy can change from time to time. The most up to date version is published on the website of Delikatessen. Delikatessen recommends to periodically read our cookie policy. If Delikatessen processes major changes to this policy, individuals will be kept informed by a notification on our website.

  1. OUR DETAILS

Delikatessen is registered in the Netherlands under registration number 34342225
Delikatessen contact details are:
By email: info@delikatessen.jp

Our service team will get back to you within 24 hours.