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Delivery & returns

Standard Delivery Charges:

All EU Countries / 12 Euros from 2 to 5 working days (Free for orders over 150 euros)
Rest of the World / 30 Euros from 5 to 7 working days (Free for orders over 250 euros)
PLEASE NOTE THAT THE DELIVERY CHARGES DO NOT INCLUDE IMPORT COSTS THAT MAY BE DUE WHEN THE PACKAGE REACHES THE COUNTRY OF DESTINATION.

Order confirmation

You will receive an order confirmation by e-mail shortly after placing your order.

Currencies

Delikatessen store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

Uncollected packages

Shipping costs for uncollected packages will not be paid by Delikatessen store.

Returning/exchanging your order

During 14 days from the delivery of your package you may request to exchange or return your order. You must return the Delikatessen products in perfect condition. The Delikatessen products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. Also, the returns slip that comes with the shipment needs to be completed and enclosed together with the returned products.

Costs for return

Delikatessen store is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Delikatessen store receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by Delikatessen store.
 Costs for exchanges: Once you have returned the items, Delikatessen store will not make any additional charges for shipping in the case of an exchange. Please note that Delikatessen store will not refund additional duties, taxes, or any additional charges, that may incur. 
During sale or promotional offers the policy explained above, will apply, except that Delikatessen store will not accept exchanges.